This AI & Acceptable Use Addendum (the “Addendum”) supplements and is incorporated into the ResponiQ Terms of Service between ResponiQ LLC and you. If this Addendum conflicts with the Terms, this Addendum controls for its subject matter.
1. How ResponiQ's AI works
The Service uses third-party large language models to generate draft suggested replies to your customer reviews. AI output is probabilistic. It may be inaccurate, fabricated (“hallucinated”), outdated, biased, inappropriate, off-tone, or non-compliant with laws or platform policies, even when it appears confident and correct.
2. Publication: manual approval and auto-approve
- Drafts are suggestions only. By default, the Service does not post any reply to Google or elsewhere without an affirmative action by you or a user you authorize.
- Auto-approve is your standing instruction. If you enable the optional auto-approve feature, replies matching the rules you configure are published without per-reply review. Each auto-published reply is deemed approved by you, exactly as if you had approved it manually. Configure it carefully, monitor its output, and disable it if in doubt. Healthcare customers are strongly advised not to enable it.
- You are the author. When a reply is published, manually or via your auto-approve rules, you adopt it as your own statement. You, not ResponiQ, are its author, publisher, and the party legally responsible for it.
- Review before you post. You will review every manually posted draft for accuracy, tone, legality, and appropriateness, and will not post a draft you have not read.
- Not a source of truth. You will not rely on the Service for legal advice, medical advice, or compliance assurance.
3. Prohibited inputs and uses
You will not use the Service to, and will not input content that:
- contains protected health information (PHI), confirms any individual's patient status, or reveals any person's medical, financial, or other sensitive personal information;
- creates fake, incentivized, or deceptive reviews or replies, or otherwise violates Google's or any platform's content policies;
- is unlawful, defamatory, harassing, discriminatory, threatening, or infringing;
- impersonates any person or misrepresents your authority over a business; or
- attempts to manipulate, jailbreak, overload, reverse engineer, or extract the underlying models or the Service.
4. Healthcare acknowledgment
If you are a healthcare provider (physical therapist, chiropractor, or similar), you specifically acknowledge that public review replies must never confirm that a person is or was your patient or reference any health information about them. ResponiQ applies an automated privacy guardrail to drafts as a convenience, but this is not a compliance guarantee. You remain solely responsible for ensuring every published reply complies with privacy law and your professional code of conduct.
5. No warranty; allocation of responsibility
AI-generated drafts are provided “AS IS” under Section 9 of the Terms. ResponiQ does not review, verify, or endorse any draft and makes no warranty as to any draft's content or any outcome of posting it. All responsibility and liability for content published from your account rests with you, as set out in Sections 3, 10, and 11 of the Terms.
6. Acknowledgment
By checking the acceptance box at signup, clicking “I agree,” or generating your first draft, you confirm that you have read and accept this Addendum and understand that you are responsible for every reply published from your account.
ResponiQ LLC, legal@responiq.app